Privacy Policy

Hirondelle Candles respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our shop.

1. Information We Collect

When you place an order or contact us, we may collect:

• Name

• Shipping and billing address

• Email address

• Payment details (processed securely by Hirondelle Candles LLC))

• Order details (items purchased, preferences, messages)

We do not collect or store your credit card or payment information directly.

2. How We Use Your Information

We use your information to:

• Process and ship your orders

• Communicate with you about your purchase

• Respond to inquiries or customer service requests

• Comply with legal and tax obligations

We do not sell or rent your personal information to third parties.

3. Sharing of Information

Your data may be shared only with:

• Etsy (as the platform through which you purchase)

• Shipping carriers (to deliver your order)

• Service providers (such as payment processors)

 

These parties are authorized to use your information only as necessary to provide their services.

4. Data Retention

We retain your information only as long as necessary to:

• Fulfill your order

• Comply with legal, accounting, or tax obligations

After this period, your information is securely deleted.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your personal data (unless we are legally required to retain it)

6. Security

We take reasonable measures to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Effective Date.”

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hirondelle Candles

Email: customerservice@hirondellecandles.com  or accounting@hirondellecandles.com

 

October 9, 2025